Frequently asked questions

Madison works with a dealer network and does not deliver directly to the end consumer. We deliver exclusively to companies. For our products, visit one of our dealers near you.

Since we work with a dealer network, we recommend contacting the relevant dealer where you purchased your product(s) at the time.

They will be your first point of contact for questions regarding the product.

Our dealers will also be responsible for any warranty and/or repair of your purchase, or they can order parts for you from us.

You can become a dealer of Madison items by leaving your company details here and ticking Become a Madison dealer. Your application will be reviewed and you will be contacted as soon as possible.

You can request a showroom appointment via our contact form. Please tick the reason: Request a showroom appointment.

You can request an appointment via our contact form and tick the option Interested in concept store.

You can order our products, if you are a customer and have logged into our B2B customer portal. 

It is possible that an item is discontinued and no longer in our collection. However, an alternative is often available on our webshop.  

Have you forgotten your password?

• You can request a new password with your user name. Click on the login button and then on the Forgot password option. An e-mail will be sent to the e-mail address known to us. Have you not received anything? If so, please contact us via the contact form or by email to sales@madison.nl.

Click on the product whose information you need. At the bottom of the product detail page is all the information you need. If you still miss something, please contact sales@madison.nl or via the contact form.

You can download the images individually by right-clicking and then clicking download. If you are a customer and logged in, there is a function to download all the images from your order at once. This then becomes a ZIP file. 

Our customers can add a copy of our Customer Dropbox 2025 in the downloads tab to then download the images in high resolution.

You can find instructional videos for your parasol on our YouTube channel and on Vimeo.

Our cushion maintenance page has a 3-step guide on how to remove stains.

You can contact us via:

• The contact form on our website
• On weekdays, we can be reached by phone from 08:00 - 12:30 and 13:00 - 16:30 on +31 (0)546-817146